American Airlines Release YouTube Videos to Give Customers a ‘Behind the Scenes’ Look
American Airlines recently released a series of new videos allowing the public to get a ‘behind the scenes’ look into their operation.
The aim is for the the videos is to answer the most commonly asked questions (by passengers) about how things work behind the scenes in the airline industry.
Did you ever wonder why airlines cancel or delay certain flights, and what the processes are leading up to that decision? Likewise, did you ever wonder where your bag goes once you’ve checked it, or how planes are de-iced?
Andy Backover, American Airlines’ Vice President had this to say: “Transparency is extremely important to the American Airlines team. This is why we are inviting our customers to take a rare behind-the-scenes look at what it takes to run one of the world’s largest airlines. Our new video series not only shines a spotlight on our operations, but it also allows us to better engage with our customers so we can provide answers that will help us improve their travel experience.”
It seems American Airlines are trying to become a more interactive airline, where customers can ask questions and get answers on the things they’ve always wondered.
“Our video series will only be successful if we are listening to our customers and having a true conversation with them,” said Backover. “It is important that we answer their questions and provide a real look inside American Airlines.”
To view the videos for yourself, check out American Airlines’ YouTube Channel, or click on the video below to find out where you baggage goes once checked.
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